FAQ
The questions buyers ask before they hire us — how we work, what we deliver, and why we’ve been trusted by enterprise brands since 2011.
How we work
Are your writers human?
Yes. 100% human-written, every piece, every time. We use AI for our own research and planning. We don’t use it to write your content.
How do you match a writer to my brand?
Every engagement starts with team curation. We assemble a specialist team — writers, editors, strategists, designers — chosen for your industry, your voice, and your goals. You can request a different match after you see the first draft.
How do you actually understand my business?
Through SME interviews — we sit with your in-house experts, pull the technical substance out of them, and write the piece around it. We don’t fake authority.
Who’s my point of contact?
A named content manager — not a queue, not a portal, not a 3 AM offshore reply. Same person for the life of your engagement, who answers your email the same day.
What we deliver
What do you write?
Web pages, blog posts, white papers, case studies, social posts, email sequences, lead magnets — anything in the content lifecycle. If it’s not listed in the Shop, we’ll quote it.
How fast?
Most blog posts ship in 6 business days from the time we receive your brief. Rush is available.
What does the editing process look like? Can I revise?
Every order goes through at least three reviewers — the writer’s self-edit, a QA review, and a content-manager pass. Every claim is fact-checked. Plagiarism and originality checks run before delivery. You then get two free rounds of revisions, each with a two-week window.
Getting started
What’s the best way to start?
Schedule a consultation. We’ll listen to your goals, propose a team, and quote the work. For straightforward, one-off content, you can also order directly from the Shop.
Do I have to sign a long-term contract?
No. You can run a single project, a short-term sprint, or a multi-month engagement. Long-term commitments get a preferred rate.
Can I scale up or down?
Yes — that’s how the model is designed. Add a writer for a launch month, scale back during quiet weeks, restart whenever.
Why us
Why should I trust you?
We’ve been doing this since 2011. Every member of our senior core has been with us 4+ years (together 5+ years on average), our on-time delivery rate is 98%, and our clients include Henkel, Hushly, Mercer, ManpowerGroup, and Baldwin Group. Happy to share specific case studies on a consultation call.