Express Writers FAQs
Do you have a Writing Policy?
We do. Our in-depth Policy page discusses our general writing policies, guarantees, and turnaround time. Our Policy can be found here.
How do I give my input on my order through your Content Shop?
You can send us all your project details after your order is placed. Go to our How it Works page for a brief recap.
How do you match me up with a writer?
We’ll check over your content order specifics and match them up to the best-fit writer(s) in your industry.
Can I request the same writer?
You most certainly can! You may be charged additional premiums to utilize the copywriter exclusively – in which case we may exclude him or her to your projects only. We’ve worked several years with clients who have dedicated writers for their projects. Your ongoing writer can also work one-on-one with you, provided we are cc’ed in the communications.
What is your stock photo subscription license?
Our stock photo subscription is from iStockPhoto. They offer full copyright protection for their stock images, with royalty-free benefits. iStock offers a Legal Guarantee of up to $10,000 in coverage protection on every image if you are sued for any reason (such as someone claiming it’s their personal piece). Your photo copyrights are fully protected, once we buy & download. Plus, we use proper photo crediting when using an image (i.e. Photo credit iStock / author name).
Do I own all content © copyrights with my order?
Yes. Per our Writing Policy, the moment you buy our content, all content can be published under your name and owned by you. We forfeit all copyrights once your content is 100% paid for and delivered to you. If we’re posting to your blog, we also ensure your name is the author.
Do you do any content checks (Copyscape, etc)?
All content we write and deliver goes through our Editorial Staff. We process every word through our paid Copyscape premium account (which is included in the cost), and proofread for grammatical accuracy. The content then is sent to our Managers & Coordinators who deliver it to you.
How can I retrieve my content orders?
Under the My Orders section in your user account area, simply click on “DOWNLOAD YOUR FILES”. You will be provided with a ZIP file per each content order. If you do not have ZIP file unpacking software, you can download WinZip.
How can I approve my content orders?
Simply click on “APPROVE” in the Orders section.
What is your revision policy?
We offer 2 revisions for most content orders. View our Policy page for more details.
How can I submit a revision request?
Under the My Orders section in your user account area, simply click on “REVISE” and submit a revision request form.
Is there an expiration on content revisions?
A revision request may be submitted within 14 days of project completion. Please note that projects will be auto approved by our system if no client input is received within the given time frame.
What are my payment options?
Currently we offer PayPal and Stripe credit card processing for all payment transactions.
Do I have to have a PayPal account to order content?
No, not at all! You can check out with a credit/debit card via PayPal.
Are your payment forms secure?
Absolutely! All payment transactions are handled off-site via PayPal secure iFrame. We also support site-wide HTTPS and 256 bit SSL encryption to further secure your information.
Is there a minimum deposit amount?
$500 is the minimum.
Do account funds ever expire?
Account funds expire in 60 days.
Are there refunds on deposits?
No. Unused deposits expire after 60 days. We do not offer refunds on active or expired deposits.
Do I have to place another deposit if my funds expire?
You will have to add another deposit in order to enable discount pricing features.