FAQs

Do you have questions about how we work, who we hire, and what to expect?
Search below to find an answer to the most common questions about our content marketing agency.
If you don’t see your question covered, please reach out to us.

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We combine the flexibility of freelancers with the reliability of an in-house team. All our work is done by trained, in-house professionals, never outsourced, and never AI-generated. We offer fully customized, scalable service plans without long-term contracts.

Our writers are an in-house team that we vet, train, and retain on a contract basis. While we are a U.S. company, our team is global, so we can better serve our global clients. We do require all writers to be able to write at a native-English proficiency level, and the majority of our team is based in the U.S.

You can request to work with specific writers once you’ve tried their work. Our content managers also match each project with the most qualified team member for the job.

Our content marketing services include planning, creating, publishing, and analyzing content such as web pages, blogs, social media posts, emails, and more to help attract and engage your target audience.
Yes! While we have some set services to make quick orders easy, we are all about customizing our services. We like to start with a phone call where you describe your project to allow us to craft a project just for you, with everything you need from design and strategy services to writing and editing.
No! While we offer long-term contracts for a discounted rate, you don’t have to tie yourself into a contract for regular projects if you don’t have a consistent content plan yet. We offer flexible options, including monthly, quarterly, annual, and even project-by-project packages. You only pay for what you need, when you need it.
Typical turnaround is 5–7 business days for an average blog post, but rush delivery is available depending on your project and needs. More complex projects may also require more time. We’ll provide a more accurate turnaround time when you order with us, keeping your due dates in mind so you don’t miss any deadlines.
Never! We guarantee 100% human-written content. While we use AI tools for topic research and content planning, all writing, editing, and designing is done by real experts.
Yes! Every project comes with TWO FREE rounds of revisions, each with a two-week window. You can purchase additional revisions. Some long-term contract packages also offer extended revision windows.

All content goes through AT LEAST three people. 1. Writers are required to edit their work and must meet certain quality standards to be allowed to continue receiving work. 2. QAs review and edit the projects, comparing them to the client’s specifications. 3. A content manager ensures that all required parts of the project are completed and submitted on time.

We use tools such as plagiarism detection and AI detection to maintain the highest quality.

Our strategy services include SEO research, topic ideation, content calendars, competitive analysis, and personalized guidance to grow your digital presence.
Yes! You can easily adjust your content marketing services as your business needs change. We will support you, whether you need more content or want to pause services temporarily, we have your back!
Create an account to explore our single-project options or schedule a call to build a fully custom content marketing package designed for your business, and access bulk discounts, custom content plans, and more.

We recommend you begin by Scheduling a Call. We operate best and see the strongest results when we can discuss your project face-to-face first. That allows us to customize your order. You can also make quick orders by Creating an Account. In your account, you can access a quick-order shop for single projects.

After you order your content, you will receive a prompt to fill in an in-put form. This form will tell your writer all about your project. We will not begin working on your project until we receive this information. While you don’t have to complete the whole form, the more information you provide, the closer your project will be aligned to your needs. If you have already created a brand brief, you don’t need to fill in the form. Just attach the brief.

Sometimes, there are system errors beyond our control that do not allow an attachment. If this happens to you, you can try sending a link to a Google doc in the project chat or emailing the attachment with the project number to [email protected].

You are welcome to share whatever you feel would help your team. Some common supporting documents clients share include: branding documents, examples of content they like, website wireframes, a list of words and phrases to use/avoid, and keyword research.

We accept most major credit and debit cards via Stripe or PayPal. For long-term contract clients, we also offer ACH transfers.

Please note: If your credit card is flagged as high risk due to frequently returned or spam behaviors, we will refund your order and not complete the project. So, please make sure the card you use is a reliable, trustworthy payment source.

In order to streamline the ordering process and to help with budgeting, we allow you to upload account funds to use when you need them. Those account funds will remain associated with your account, and you can use them whenever you need them, without any obligation. If you have not had any activity in your account for over six months, we will refund your account funds, unless you request an extension.

No, we are generally unable to offer refunds on content. This is because once orders have moved into our system, we assign them to writers quickly to ensure a fast turnaround time. If a writer has started on your content, we believe in paying them for their work.

If you ordered something incorrectly or need to change an order, let us know. We may be able to credit your account and help you reorder if the writer hasn’t gotten too far into the content.

If you’re not satisfied with the quality of the work you receive, please let us know. We ask that you allow us to revise the content first, even if that means passing it to a new writer. We consider account credits on a case-by-case basis if we are unable to reach a compromise after that.

Usually, we can figure out a solution that allows us to support our team and our clients, where everyone receives the content and service they need. Our goal is to create open communication between team members and clients. You can always chat with a real person, and we’ll help you get everything sorted.

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