#ContentWritingChat, Twitter in 2018

#ContentWritingChat Recap: How to Market Your Business Using Twitter in 2018 with Madalyn Sklar

Don’t let anyone convince you that Twitter is a dying platform.

It’s still an amazing place to build your brand online and to connect with your audience.

And if anyone knows that, it’s our guest for this week’s #ContentWritingChat! She joined us to talk all about how we can market our businesses on Twitter in the year ahead.

#ContentWritingChat Recap: How to Market Your Business Using Twitter in 2018 with Madalyn Sklar

Our guest host this week was Madalyn Sklar. She’s joined us for #ContentWritingChat on a number of occasions, so we’re always happy to have her on as a guest host.

For those who don’t know, Madalyn runs the #TwitterSmarter podcast and Twitter chat, so it’s safe to say she knows a thing or two about using the platform. And lucky for us, she shared all her secrets during Tuesday’s chat! Let’s dive in!

Q1: How crucial is Twitter when it comes to your social media strategy for 2018?

To kick off the chat, we asked everyone to share how important Twitter is when it comes to their social media strategy. This was a great way to see just how many people rely on Twitter when it comes to their jobs or the businesses they run. Here’s what some of them had to say:

As Madalyn said, your social media strategy should consist of the platforms that work best for your business and customers. She recommends Twitter, Facebook, and either Instagram or LinkedIn.

For Gene, Twitter is essential to his social media strategy. He relies on it to connect with people and learn new things.

With the changes coming to Facebook’s algorithm, it looks like the CoSchedule team is going to make Twitter even more of a priority. They already notice it’s where most of their engagement comes from.

As Julia pointed out, Twitter is out #1 here at Express Writers. The other social media platforms are secondary to it. It’s all about what works for you and where you’re getting the most traction.

Jason said he’s met so many people through Twitter chats and from just engaging in conversations. That’s one of the things that makes the platform so special.

If your audience is using Twitter, you definitely don’t want to ignore it. Lexie knows that would be a big mistake to make!

Twitter is a great place to start conversations, plus it’s one that many people turn to for breaking news.

Danielle said the brand she works for doesn’t see the full potential of Twitter just yet, but she’s working to change that. She knows what’s up!

Eddie offered some great advice for brands wanting to get more serious about Twitter. He said to realize it provides real-time conversation with your audience and is a great opportunity to field customer service requests.

Varun also agrees that Twitter is great for customer service. It’s so easy to respond to questions or issues there.

Q2: Will you be using Twitter differently this year? Any new strategies to implement or things to drop?

Because platforms are often changing, we wanted to find out how people planned to use Twitter in the year ahead. Would they be doing things the same as they’ve always been? Or will they be making a few tweaks for better results? Check out these responses:

Madalyn plans to use Twitter Moments more often in 2018. She also wants to do more video replies. These are two things we can all try out!

Being strategic about how you use Twitter is sure to help you get better results.

Amanda wants to be more consistent with her Twitter presence. That’s something many users can stand to work on in terms of sharing content and engaging.

Brent plans to be more structured with the time he spends on Twitter. He’ll be using Twitter Lists, blocking time for schedule, and still checking in for spontaneous posts.

Megan wants to work on developing more connections on Twitter this year.

More, more, more! Gene wants to participate in more Twitter chats, make more connections, and share more videos.

The CoSchedule team wants to make curation a bigger part of their strategy this year.

Joining Twitter chats and actively engaging with your audience are two keys to a winning formula.

Since Erica didn’t use Twitter that much last year, she’s ready to step it up. Making connections is one of her priorities.

For Cheval, he plans to use Twitter in the same way he always has. He’ll continue joining chats and engaging with people.

Jason seems to have his Twitter formula down because he won’t be changing much either!

Q3: What are the key factors to creating content that stands out in a busy Twitter feed?

If you’re going to use Twitter, you want to make sure your content gets seen, right? Since your feed can often move so quickly, grabbing attention is no easy task. These tips will ensure your posts stand out from the crowd:

Madalyn’s advice is to be consistent. You want to make sure you’re sharing content often and taking the time to engage.

If you’re guilty of tweeting just an article title and the link, it’s time to make a change. Get creative with your copy!

Carole suggests being useful or inspirational. She also said you need to add relevant hashtags and also let your personality shine through. People will resonate with that.

You can’t go wrong with a great video or a fun GIF!

Danielle knows that an eye-catching visual is the key to getting someone to stop scrolling.

The reality is, text posts tend to go unnoticed on Twitter. Rachel pointed out that you need to have a great video or photo to go along with it.

You can also try using polls to increase engagement, which is what AJ does.

Ken knows that a little humor can go a long way when done right.

And of course, you can’t forget to share content that’s beneficial to your audience. Lexie’s advice is to answer their questions and to be helpful.

For Kelly, it’s all about the conversations and less about the posts themselves. Take time to engage and build those relationships.

Q4: When it comes to marketing your business on Twitter, what are some creative ways to capture your audience’s attention?

If you really want to grab attention, you need to be creative! To help you shine on Twitter this year, keep these tips in mind for amazing tweets:

Madalyn knows a great GIF will grab attention and maybe even put a smile on your audience’s face.

Even Felicity loves a good GIF!

Lexie said visuals are big when it comes to social media. However, she pointed out that you need to make sure the ones you use resonate with your audience.

Instead of stock images, get creative! You don’t want to wind up using the same photos everyone else is using.

Infographics and polls are great things to share to get attention.

CoSchedule creates some great infographics, so it’s no surprise they know how well they perform on social!

As Mariana said, you need to be authentic and engaging. That’s key to building lasting relationships.

Giving your audience a behind-the-scenes look into your business is a great way to add a more human element to your content.

Even a video of your CEOs playing with puppies on the beach could work!

Jim suggests taking advantage of user-generated content as well.

In the end, it all goes back to understanding what your audience wants and what resonates with them the most.

Julia shared the things that have worked for us here at EW. Balance self-promotion with curated content, create custom offers to reward your followers, and use branded colors and images on your profile.

Q5: How can you locate and connect with potential clients and customers on Twitter?

Brands want to see results on Twitter, right? In order for them to see the true value in the platform, they’ll want to see that it’s bringing in clients and customers. But how do you make that happen? These tips are sure to help:

Madalyn relies on Twitter’s Advanced Search feature, as well as Manage Flitter to find people to connect with.

Julia’s advice is to focus on you and the leads will come. By sharing quality content, people will start to see the value you can provide.

Don’t forget to add in relevant hashtags to ensure your content gets seen by the right people!

You can also participate in Twitter chats to find people who could ultimately become clients or customers.

Andrea agrees that Twitter chats work like a charm. There are so many chats out there, so you’re sure to find one that’s right for your business.

Answer questions, interact with people, share helpful content, etc. These are all great suggestions of things to implement.

Social listening and keyword monitoring really does help you find your audience. You’ll be able to find out what they’re talking about and what they need the most help with.

Jim agrees that listening to your audience can really help you out.

The CoSchedule team relies on Mention and Brandwatch for social listening. You can also research who is talking about or following your competitors.

Advanced Search on Twitter is a fantastic tool to use for research.

Doris offered up a great piece of advice. She suggested to search misspellings of your products or even your brand name to make sure you don’t miss anything.

Rachel knows it’s smart to check out your competitors as well. She said to see who is following them, which gives you a chance to make a connection and possibly win someone over.

Don’t forget to also use Twitter Lists to find new possible clients. You can then start engaging with them to build a relationship.

As Jade said, you can’t tweet once or twice a day and expect people to engage with you. It’s going to take time to build a loyal, trusting relationship. Keep that in mind.

Q6: How can you measure the results of your Twitter efforts in 2018?

To make sure you’re actually making progress with your Twitter presence, you’ll want to keep an eye on some key metrics. Here’s what you need to know if you want to make sure you’re succeeding on the platform:

Madalyn suggests checking Twitter analytics to get all the scoop on your account.

The team at Content Marketing Institute relies on Sprout Social for all their analytics.

Your success on Twitter ultimately depends on the goals you set. The metrics that you pay the most attention to will depend on those goals.

Eddie agrees that it all goes back to your goals.

Don’t forget to check-in on your progress regularly and tweak your strategy accordingly.

Are you seeing conversions on Twitter? That’s one thing to watch!

Growth and engagement are the two things Warwick focuses on. He likes to see visits to his profile, video views, and referral traffic back to his blog.

Gene is focusing more on engagement with the help of more organic tweeting. It’s safe to say that’s something many of us should strive for.

Q7: What are your go-to tools and resources for mastering Twitter?

To help you truly shine on Twitter, these are some tools and resources that are worth checking out:

Madalyn has a plethora of tools she relies on, from Buffer to Manage Flitter and so many more.

It only makes sense the CoSchedule team would use their own tool, right?

Buffer and Canva are Felicity’s go-to tools.

Sprout Social is a must for Haley.

Lexie relies on Sprout Social for scheduling and monitoring. To learn about all the latest, she reads Social Media Examiner, Social Media Today, and Kim Garst.

From Buffer to PostPlanner, Warwick’s favorite tools are worth checking out!

TweetDeck is definitely a must, especially if you join a lot of Twitter chats.

Jim knows the value in Twitter Lists. If you aren’t using them, you really should start! They’re a great way to cut through the noise on your busy feed. You’ll be able to see the updates that are most important to you.

Cheval reads content from Madalyn, Julia, and Search Engine Journal to stay updated on social media.

Q8: Who are your favorite people to follow on Twitter? Tag them!

Who is really making a splash on Twitter? These are some accounts you should follow:

Madalyn has a long list of people she loves to follow on Twitter. You might want to check them all out!

For Doris, her favorites include Madalyn, Neil Patel, Gary Vaynerchuk, Social Media Today, and SEMrush. She’s also a big fan of Express Writers and who could blame her? 😉

Gene knows that Twitter chats are where it’s at. Some of his favorite people either run chats or participate in them often.

Julia loves to follow Madalyn, Gabby, and Chris for great content.

Ken’s list includes a few amazing names, including our own Julia McCoy!

And of course, we can’t forget Buffer, Contently, HubSpot, and Copyblogger!

Want to join the fun for yourself? Hang out with us on Twitter every Tuesday from 10-11 AM Central! Just follow @ExpWriters and @writingchat for all the latest!
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